FREQUENTLY ASKED QUESTIONS
Important Information
WILL I ACTUALLY BE LOCKED INSIDE OF A ROOM?
No, you are not truly locked inside of the escape room. In the event of an emergency, all of our rooms are equipped with an "Emergency Key' located above the key pad to exit. You will touch the key to the pad and the door will instantly open for you.
By using the "Emergency Key", you acknowledge that you want to leave the game in session and are not allowed to enter back into the room. The remaining players will continue with the game until they have escaped or their remaining time has expired.
WILL I BE IN A ROOM WITH PEOPLE I DON’T KNOW?
No! Once you book your escape room session you will not share your allotted time with anyone but your favorite people you have chosen to play with you.
ARE ALL ROOMS SUITABLE FOR CHILDREN?
You will find that most of our escape rooms are suitable for children of all ages but with a recommended age of 10 years old due to understanding and engagement. They must be old enough to follow instructions and rules of the game. Please use your discretion and read the summary of the room in which you plan to book before purchasing your session.
DO YOU OFFER CORPORATE EVENTS AND PRIVATE EVENTS?
Yes we do! We can accommodate a vast array of events such as corporate team building, birthday parties, anniversaries, school events, etc. We will always attempt to cater to any specific requirement. Please contact us at (248) 904-5108 for more details.
DO YOU OFFER GIFT CARDS?
Yes we do! You can purchase one directly from our website in the booking system. Fenton Escape Rooms gift cards can be redeemed via our online booking page and at the physical location.
WHAT TIME SHOULD WE ARRIVE FOR OUR BOOKED SESSION?
We recommend that ALL players arrive at least 15 minutes prior to your scheduled start time to undergo your introduction. This will allow you to receive your full time allotted for the room.
HOW MANY PEOPLE SHOULD I HAVE IN MY GROUP?
All of our rooms are designed for groups between 3-6 players. On each room page, you will find the exact numbers. There must be a minimum of 3 players due to the number of puzzles in our rooms.
WHAT IS YOUR CANCELLATION POLICY?
Fenton Escape Rooms is a live escape room experience. Once your booking is confirmed we allow full refund cancellations if it's more than 48 hours out. Within 24 hours, you will not receive your deposit and we will do our best to reschedule you with a date and time that accommodate your schedule. No Show's will receive no refund and no reschedule is offered.
DO YOU HAVE ACCESSIBILITY REQUIREMENTS?
Unfortunately not all of your escape rooms are fully wheelchair accessible. Each room will require a small amount of physical activity. Sound effects and background music are used within our rooms. Levels of light differ in each room. We will do our best to accommodate any special needs. Please call (248) 904-5108 for any other questions.
CAN I SEND MY KIDS ALONE OR DO I NEED TO BE WITH THEM?
While the experience at Fenton Escape Rooms is fun for everyone, players 16 and under must be accompanied in the room by a paying adult over the age of 18.
We encourage you to have the best possible experience and this means that some of our rooms have a scare factor to enhance the experience. Please read the description of the room you want to escape from and determine if it is suitable for you and your team.